| DREW ENGINEERING SUPPORT |
Drew Engineering is committed to providing technical support to our customers. We
have put several tools and resources in place to better serve our customers. In
addition to our normal business phone we have added several other avenues for our
customers to contact us. Once you are a support customer you will be provided with
the full contact information.
Below are avenues to contact support:
We also use a web support tool where we can actually view the problem you are
having:
have put several tools and resources in place to better serve our customers. In
addition to our normal business phone we have added several other avenues for our
customers to contact us. Once you are a support customer you will be provided with
the full contact information.
Below are avenues to contact support:
- MSN MESSENGER
- SKYPE
- EMAIL
- BUSINESS PHONE
- CELL PHONE
We also use a web support tool where we can actually view the problem you are
having:
- GO TO MEETING
| DESIGN DATA MANAGER SUPPORT |
Drew Engineering and Concurrent Systems Incorporated provide the support for
Design Data Manager Products. Drew Engineering is the front line support for all of
its DDM (Design Data Manager) customers. CSI is the second line of support and will
be contacted by Drew Engineering should we need their expertise to solve your
issues.
There are 16 resellers worldwide for Design Data Manager and each provides front
line support for their customers.
Drew Engineering has access to the CRM database where we enter all support calls
into the database. Each DDM customer has their own entry in the CRM database so
the history and entries are specific to a customer. This is done to provide better
support and to look for patterns or problem areas. This allows CSI to monitor what
issues the customers are having in the field.
Drew Engineering is in constant contact with CSI everyday and we use the same type
of communications that we offer our customer base. CSI also uses a web support tool
called "Netviewer" to support our customers when necessary.
Drew Engineering DDM support can contact us through these:
We also use a web support tool:
Design Data Manager Products. Drew Engineering is the front line support for all of
its DDM (Design Data Manager) customers. CSI is the second line of support and will
be contacted by Drew Engineering should we need their expertise to solve your
issues.
There are 16 resellers worldwide for Design Data Manager and each provides front
line support for their customers.
Drew Engineering has access to the CRM database where we enter all support calls
into the database. Each DDM customer has their own entry in the CRM database so
the history and entries are specific to a customer. This is done to provide better
support and to look for patterns or problem areas. This allows CSI to monitor what
issues the customers are having in the field.
Drew Engineering is in constant contact with CSI everyday and we use the same type
of communications that we offer our customer base. CSI also uses a web support tool
called "Netviewer" to support our customers when necessary.
Drew Engineering DDM support can contact us through these:
- MSN MESSENGER
- SKYPE
- EMAIL
- BUSINESS PHONE
- CELL
We also use a web support tool:
- GO TO MEETING
EMAIL SUPPORT:
TECH SUPPORT
MSN MESSENGER:
Mike_Drew5@hotmail.com
SKYPE:
m_drew
PHONE:
505-836-4255
TECH SUPPORT
MSN MESSENGER:
Mike_Drew5@hotmail.com
SKYPE:
m_drew
PHONE:
505-836-4255
Drew Engineering
North American Sales
Mike Drew
505-836-4255
Northeast US
Tom Lehnhaeuser (Magnacad)
631-462-1190
New Mexico
Debby Kruzic
(DH & IS Inc)
505-888-3620
Ohio
Chris Thompson
(Appian Way Technologies)
614-595-3751
North American Sales
Mike Drew
505-836-4255
Northeast US
Tom Lehnhaeuser (Magnacad)
631-462-1190
New Mexico
Debby Kruzic
(DH & IS Inc)
505-888-3620
Ohio
Chris Thompson
(Appian Way Technologies)
614-595-3751
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Drew Engineering continues to use "Go To Meeting" software to provide demos and technical
support! This software works great and allows us to support our customers wherever we are.
All support calls are stored in a database that provides us with history but also shows any
trends that may be happening.
This allows us to resolve any issues you have quickly!
support! This software works great and allows us to support our customers wherever we are.
All support calls are stored in a database that provides us with history but also shows any
trends that may be happening.
This allows us to resolve any issues you have quickly!